Be A Cheerleader

I was in Wendy's the other day killing some time with sudoku and lunch while waiting to get tires rotated and balanced.

What struck me was the manager on duty. She was giving it up for her peeps. It was a busy lunch hour and she was constantly giving them updates on drive-thru and indoor lines, what was where, who needed to hit what assignments and then giving a lot of encouragement to her people.

Okay, so this is Wendy's you may laugh. But why laugh, this is part of management that lots of white collar folks miss. Her infectiously happy attitude is something that even the highest of bosses could learn from. And what she did was also excellent-- she kept her people informed of what the work environment looked like, she re-assigned people to tasks to complete goals and she genuinely praised her employees for going that extra mile.

Flipside
I work on the 4th floor of my building's megaplex (that megaplex thing is just a joke, we only have 4 floors) and the 3rd floor contained a call center aka customer support center for Sharper Image. Those were the most depressed, bitter folks you'd ever meet. ePerformax was the name of the company, I'm not afraid to out those unhappy foolz. They hated their jobs and were miserable every day you saw them on the elevator.

So now they're gone. Their jobs got shipped to the Phillipines. I hate when Americans lose their jobs like that. But not so much in this case. If these folks had at all been happy to have jobs in the first place and taken pride in what they did then perhaps they'd still have jobs.

So you hate your job and bitch nonstop about it...poof, it's gone. At least you don't have a crappy job any longer, eh?

Maybe y'all can go work for my cheerleader at Wendy's; that is, if you're not too miserable to show up to work everyday.